Front Desk Manager - Luxury Wellness Retreat in Bali

Join Reload Sanctuary, a premier wellness retreat in the heart of Bali, as our Front Desk Manager. In this pivotal role, you will be the face of our sanctuary, creating unforgettable first impressions for every guest while ensuring seamless operations and exceptional service. As part of our dedicated team, you will oversee daily front desk activities, manage guest check-ins and check-outs, and handle reservations using our in-house Property Management System (PMS). This is your chance to blend hospitality with wellness, making every guest feel at home in our serene and luxurious environment.

At Reload Sanctuary, we are committed to providing a holistic wellness experience. Our retreat is renowned for its tranquil setting, world-class amenities, and personalized services. As our Front Desk Manager, you will play a crucial role in maintaining the high standards of our sanctuary, ensuring that every guest's needs are met with warmth and efficiency. This role offers a unique opportunity to grow within a supportive and dynamic team, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including guest check-ins, check-outs, and reservations, using our Property Management System (PMS).
• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Maintain accurate records of guest information and transactions using our in-house software.
• Monitor and enforce house rules and policies to maintain a safe and comfortable environment.
• Assist in organizing and executing special events and group bookings.
• Provide excellent customer service, ensuring guest satisfaction and positive feedback.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in front desk management or hospitality roles, preferably in a luxury or wellness setting.
• Proficient in using Property Management Systems (PMS) such as Opera, SIR, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with attention to detail, ensuring accuracy in guest records and transactions.
• Familiarity with local regulations and compliance requirements in the hospitality industry.
• Ability to work well under pressure and manage a high volume of tasks in a fast-paced environment.
• Certification in hospitality management or a related field is a plus.
• Fluent in English, with excellent language skills for interacting with guests from diverse backgrounds.

🛠️ Keahlian

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